Mario T.

Mario T. has extensive work experience in the field of IT support. Mario most recently worked as a Senior Information Technology Support Engineer at Checkr, Inc. from February 2023 onwards.

Prior to that, Mario worked at Betterfly as a Lead IT Support Engineer from April 2022 to February 2023. In this role, they were responsible for opening a new IT support channel using Jira Service Management, leading the help desk team in Chile and Brazil, consolidating system administration and licensing of various tools, managing assets and implementing MDM and Endpoint protection solutions. Mario also managed national and international vendors in software licensing.

Before joining Betterfly, Mario worked as a Technical Support Analyst at Betterfly from July 2021 to April 2022. In this role, they provided technical assistance in data base management, supported DevOps teams with Jira project administration, and provided companywide technical assistance with Google Workspace, Atlassian tools, and Slack.

Mario also gained experience as an IT Support Engineer at Ingram Micro from January 2021 to June 2021, where they ensured compliance with IT infrastructure standards, provided technical support, and assisted with infrastructure management.

Before that, they worked at Booking.com as an IT Support Technician from August 2018 to September 2020. In this position, they provided technical support to all employees, both locally and remotely, and diagnosed and resolved technical issues with computers, printers, and phone systems.

Mario's career began as an IT Helpdesk Technician at Golder from March 2015 to March 2016, and they also gained experience in a similar position at Nestlé from January 2013 to December 2014.

Overall, Mario has a strong background in IT support and has held various roles where they have demonstrated their ability to provide technical assistance, manage systems and assets, and collaborate with teams.

Mario T. attended Universidad San Sebastián from 2017 to 2019, where they obtained a degree in Information Technology and Communications. Mario has also obtained several certifications, including AWS Essential Training for Architects, AWS for DevOps: High Availability and Elasticity, AWS for DevOps: Monitoring, Metrics, and Logging, AWS: Monitoring and Reporting, Become an AWS Data and DevOps Specialist, Learning Google Workspace Administration, Azure Administration Essential Training, Intro to Service Management with ITIL® 4, Microsoft Office 365: Administration (2019), and Windows 10: Advanced Troubleshooting for IT Support. The certifications were obtained between 2021 and 2021 from LinkedIn and cover various topics related to cloud computing, IT administration, and troubleshooting.