Terrie Butcher

Terrie Butcher has a diverse and extensive work experience spanning over two decades. Terrie currently holds the position of Director, Global Technical Support at Progress Chef since April 2021.

Prior to that, they were the Client Services Director at Waer Systems Limited from July 2020 to April 2021. In this role, they led the Support and Helpdesk Teams and was responsible for recruitment, performance management, and creating a culture of excellent service delivery.

Before joining Waer Systems Limited, Terrie worked at Responsible Travel as the Head of Customer Service from July 2018 to July 2020. In this role, they focused on improving customer service, member engagement, and conversions. Terrie developed customer service strategies, implemented recruitment processes, and provided training and coaching to members. Terrie achieved significant results, such as a 10% increase in conversions and an 87% increase in member attendance at the annual event.

Terrie also has experience in the retail industry, having worked at David's Bridal as the Regional Director UK from June 2014 to July 2018. Terrie successfully turned around the underperforming UK region and established a clear premium brand presence.

Earlier in their career, they held various leadership roles at Apple, where they managed revenue budgets, led store launches, and troubleshooted underperforming stores. Terrie played a key role in the expansion of Apple stores in the US, Australia, and the UK. Terrie also worked at lucy activewear, ULTA, and Brooks Brothers in leadership positions.

Overall, Terrie Butcher's work experience showcases their expertise in customer service, team leadership, and strategic planning across multiple industries.

Terrie Butcher holds a Bachelor of Business Administration (B.B.A.) degree in Marketing/Management from The University of Texas at San Antonio. No specific start or end years were provided for this educational experience.