Jammie Cruz

Jammie Cruz is an accomplished IT professional with extensive experience in service desk management and technical support. Currently serving as the Manager of the Global Service Desk at Chegg Inc. since May 2018, Jammie has progressed through various roles, including Global Service Desk Team Lead and IT Operations Support Engineer. Prior experience includes an IT Support Specialist position at Addepar, where responsibilities involved troubleshooting Mac and Windows systems, and a Desktop Support Engineer role at ARM, focusing on hardware and software support for users. Jammie's educational background consists of a Bachelor's degree in Information Technology and an Associate of Arts in Information Technology from the University of Phoenix, complemented by a certification in Computer Programming from Mission College.