Mohit Khatri

Mohit Khatri is a seasoned professional with extensive experience in customer service and support, currently serving as a Senior Specialist in Student Finance & Student Support at Chegg Inc. since September 2021. In this role, Mohit has been instrumental in anticipating customer needs and fostering robust relationships with stakeholders across various business units. Previously, as a Junior Specialist at Chegg Inc., Mohit demonstrated exceptional project execution skills, achieving a 95% on-time delivery rate while enhancing customer experience metrics. Prior experience includes serving as a Credit Analyst at American Express, where compliance and customer satisfaction were prioritized, and as a Senior Reservation Agent at Praxis Services Pvt. Ltd., which led to improved customer retention. Mohit holds multiple degrees, including a Bachelor of Arts in Anthropology and Criminal Justice from the University of North Carolina at Charlotte and a Swiss Hotel Association Diploma in Hospitality Administration/Management from Les Roches.