Matthew Brown

Matthew Brown has extensive experience in customer service and operational management, currently serving as a Stadium Tours and Museum Guide and Ticket Desk & Photo Assistant at Chelsea Football Club since January 2019. In this role, Matthew manages the operational delivery of stadium tours and liaises with various teams to ensure customer satisfaction. Prior to this, Matthew worked as a Customer Service Advisor at GLL, earning recognition as the staff member of the year, and held roles at Twickets and Symptomatic Presents, where responsibilities included ticket distribution and concert production management. Educational qualifications include a Bachelor’s Degree in Communications: Digital Television Production from the University of New England and a background in various roles from wellness advising to fish technician.