Kathy Rojo is an accomplished professional with extensive experience in customer experience and client services across various industries. Currently serving as the Director of Customer Experience at CHEP since October 2020, Kathy previously held multiple leadership roles at Computershare Australia from September 2012 to October 2020, including General Manager of Client Services and General Manager Victoria (Acting). Prior roles also include Executive Manager at CBA, leading Operations for Direct Life Services, and Client Liaison Manager, enhancing service delivery models. Early career experience includes managing Blacktown City Leagues, where Kathy oversaw operations and team performance. Academically, Kathy holds an MBA and a Post Graduate Diploma in Management from Macquarie Business School, along with an Advanced Diploma in Business Management and an Executive Certificate in Event Management from other institutions.
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