Neil Carlos Dias

Neil Carlos Dias is an experienced professional with a strong background in customer experience, quality assurance, and transformation across various industries. Currently serving as the Director Level 1 - Head of Customer Experience at Tata Digital since November 2021, Neil drives digital projects to enhance customer satisfaction. Previously at Wipro Limited from November 2014 to November 2021, Neil held several roles including Director Level I - Quality & Transformation and Six Sigma Black Belt, where significant achievements included implementing process improvements and leading beneficial projects. Earlier experience includes key positions at Citi Bank focusing on KYC operations and process consulting for global capital markets. Neil's career began as a Hardware Troubleshooting Engineer, with a solid educational foundation in Computer Science from the University of Mumbai.