James Spangler has extensive experience in customer service management, primarily at Chewy from August 2013 to the present, where roles have included Associate Program Manager and Process Supervisor. In these positions, James has developed project management standards, enhanced customer service initiatives, and implemented metrics for continuous improvement. Additionally, James has worked as a Subcontract Administrator at ALL PRO Asset Solutions, a Freelance American Sign Language Interpreter, and a Disney College Program Intern in Theater Operations at Walt Disney World. Earlier in career, James served as a Teacher at Next Stop Broadway, managing projects with youth. James holds a Bachelor of Arts in English Language and Literature, Theater, and American Sign Language from the University of Rochester.
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