Lorel Jones

Lorel Jones is a seasoned professional with over 12 years of management experience, currently serving as a Customer Service Team Manager at Chewy since June 2022, where oversight includes supervising a team of 10-20 agents and ensuring adherence to HR policies. Prior roles include Client Services Manager and Customer Service Supervisor at CSC ServiceWorks, where responsibilities encompassed managing escalated calls, conducting performance metrics meetings, and maintaining quality assurance. Additional experience includes a Team Lead position at Appliance Warehouse of America, account management roles at Santander Consumer USA, and various cashier roles, demonstrating a robust background in customer service and team leadership. Lorel Jones possesses expertise in Salesforce and As400 applications, supported by education from Dallas College.