Miguel D.

Miguel D. has extensive experience in the ticket sales and customer service industry, with a significant tenure at the Chicago Cubs since January 2001. Currently serving as the Manager of the Wrigley Field Ticket Office, Miguel D. oversees part-time advance ticket sellers, manages training on the Pro Venue system, and addresses customer service issues to maintain positive relations with the public. Previous roles include Manager of Ticket Sales & Service, where Miguel D. exceeded sales goals and developed customer relationships, and Senior Ticket Sales & Service Representative, achieving targets in Premier Seating areas. Prior to the Chicago Cubs, Miguel D. worked at Southwest Airlines as a Reservation Sales Supervisor, leading a team, training new employees, and enhancing operational efficiency, as well as in a management role at Virtual World Entertainments Inc., focusing on staff recruitment and marketing strategies.