Michelle Kelly

Michelle Kelly has extensive experience in customer support and operations, currently serving as a Senior Customer Support Representative at CoinFlip and a Call Center Support Representative at the Chicago Housing Authority since March 2024. Previously, Michelle held various positions, including Senior Customer Experience Specialist at Kaiyo, where responsibilities included cross-functional collaboration to enhance customer service and the implementation of new services. Additional roles include operations support at a stealth startup, seller services at Vivid Seats LLC, and enterprise support at Uber. Michelle's background showcases a strong ability to troubleshoot, train others, and maintain high customer satisfaction standards across multiple industries. Education includes a Trade Certificate in Computer Systems Networking from the Computer Systems Institute and a focus on Computer Science from Dunbar Vocational Career Academy.