Veronica Maxam

Veronica Maxam is a seasoned leader in customer experience and success with extensive experience across various organizations. Currently, Veronica serves as a member of Chief, a network aimed at promoting women in leadership. Prior to this, Veronica held the position of Vice President, Customer Experience & Success at Soul Machines, where the leadership of a global team led to significant improvements in Net Promoter Score and net revenue retention. Veronica's career also includes roles as Director of Customer Success at Whatfix, Enterprise Customer Success at Salesforce, and Customer Success Leader at Alation. Additionally, Veronica held key positions in customer care at Symphony Talent and managed change at The Maxwell Group, providing consulting services to major projects such as the University of Southern California's Workday implementation. Veronica's foundation in learning and organizational change is supported by a degree from Northwestern University.