Chad A.

Chad A. is a highly experienced professional in customer support and technology, currently serving as Senior Manager in the Department of Customer Love at Chili Piper since August 2020, where notable achievements include setting industry-leading customer service metrics. Prior positions include Team Lead of Customer Support, Senior Customer Support Engineer, and Customer Support Engineer at Chili Piper. Chad A. previously worked at Microsoft from July 2017 to August 2020 as a Support Escalation Engineer II and Social Media Coordinator for Mixer, where expertise in customer care and community building was demonstrated. Earlier experience includes roles at YouTube as a Digital Content Manager, RE/MAX as an Information Technology Manager, Winnipeg Metis Association as an Information Technology System Specialist, and Manitoba Human Rights Commission as a Communications Assistant. Chad A. holds an Associate’s degree in Network and System Administration from RRC Polytech and has studied at the University of Manitoba.