Serban Goanta

Serban Goanta has a diverse range of work experience. Serban started their career as a Purchasing Assistant at Continental Automotive Romania SRL, where they were responsible for editing and checking SAP databases and communicating with German suppliers. Serban then moved on to GENPACT, where they worked as an Accounts Payable Analyst, handling invoice processing, support for German suppliers, and help-desk and query management for clients and suppliers in Germany, Austria, and Switzerland.

In 2015, Serban joined Hootsuite Media Inc. as a Technical Support Lead, providing customer support for their social media services in both German and English. Serban used various platforms such as Zendesk, Snapengage, email, Twitter, and Facebook to interact with users and exceed volume and quality targets.

Next, Serban joined Zapier as a Customer Champion, providing technical support for Zapier customers and the integrated apps. Serban assisted customers in creating integrations and resolving any errors they encountered.

Most recently, Serban worked at Chili Piper, initially as a Support Engineer and later as the Head of Support. Chili Piper is a leading inbound conversion software company used by top B2B revenue teams. In their role, Serban focused on customer love and building the best company to work for and work with.

Overall, Serban has demonstrated a strong background in technical support, customer service, and accounts payable analysis throughout their career.

Serban Goanta obtained a Bachelor's Degree in Law from Universitatea "Alexandru Ioan Cuza" din Iasi from 2011 to 2014. Prior to that, they pursued a Bachelor of Laws (LL.B.) in Mathematics and Computer Science from Colegiul National Iasi from 2001 to 2009. Additionally, they obtained a certification as a Hootsuite Certified Professional from Hootsuite Media Inc. in 2015.