Michaela Teng

Michaela Teng is an experienced professional in service quality and customer assistance, currently serving as the Head of Service Standards & Quality, Customer Contact Center Head, and Chief Consumer Assistance Officer at China Bank PH since September 2012. Prior to this role, Michaela was the Card Collections Head and Service Quality Head at Allied Banking Corporation from June 2007 to August 2012. Michaela's career began at Equitable Hello Service (ESM), where responsibilities included serving as Customer Contact Center Head from 2005 to 2007. Academically, Michaela holds a Master of Business Administration (M.B.A.) from Ateneo Graduate School of Business, a Bachelor of Science in Business/Managerial Economics from the University of the Philippines, and is a Certified Six Sigma Green Belt (CSSGB) through Six Sigma PH. Most recently, Michaela completed a program at the Asian Institute of Management in August 2023.