Waqas Qureshi

Waqas Qureshi is an experienced professional in contact center operations, currently serving as the Manager of Floor Operations at Zong CMPak Ltd since March 2008. In this role, Waqas manages official social media services teams and oversees day-to-day contact center activities. Previous positions at Zong include Assistant Manager of Quality Assurance & Training, focusing on training needs assessments, development plans, and quality assurance of customer care touchpoints, and Floor Supervisor of Customer Services, responsible for all aspects of contact center operations. Waqas has additional experience as an Executive Trainer at Touchstone Communications and as a Team Leader/Manager at Braintree Group, specializing in US projects and training module development. Waqas holds an MBA from Preston University and a Bachelor’s degree from the University of the Punjab.