Sheila I.

Sheila I. has extensive experience in corporate training and employee development, currently serving as the Corporate Training Manager at Choice Home Warranty since November 2017, where responsibilities include identifying training needs and creating tailored training materials. Prior to this role, Sheila worked as a Functional Training Specialist II at Cenlar FSB, focusing on enhancing the skills and productivity of mortgage servicing associates. Sheila's career began at Cablevision, where positions included Learning Specialist/Senior Sales Instructor and Associate Sales Instructor, providing comprehensive training in soft skills, technical skills, and product knowledge across various business units. Earlier roles also included Customer Service Supervisor and Customer Service Representative, underscoring a strong foundation in customer service and training delivery. Sheila holds a degree from Walden University.