Cathy Downing

Cathy Downing is an experienced customer relations professional with a diverse background in sales and account management. Currently serving as a Customer Relations Coordinator at Choice Hotels International since April 2010, Cathy manages social media engagement across multiple platforms. Previous roles include Account Executive at Buyers Protection Group, where Cathy provided home warranty and inspection coverage, and Account Manager at Waste Management, responsible for significant revenue generation. As a REALTOR at Realty USA Southwest, Cathy successfully navigated a declining market through relationship selling. Additional experience includes a Corporate Account Manager position at OSI Collection Services, where Cathy achieved notable collection improvements and recognition for exceeding quotas. Early career roles included outside sales at Office Depot and a customer care professional at American Express, focusing on corporate customer relations. Cathy holds a Salespersons License in Real Estate from Westford College of Real Estate and is pursuing an A.A. in Public Relations at Paradise Valley Community College.