Laura Pearson

Laura Pearson is an experienced data analyst with a strong background in customer relations and workforce management, currently employed at Choice Hotels International since May 2015. In the role of Data Analyst for Workforce Management Planning & Analytics, Laura ensures timely completion of billing, fraud, and trending reports while addressing training needs for agents. Previous positions within the company include QA/Reporting Specialist 2, Hotel Services Specialist, GM Coaching & Executive Customer Relations Coordinator, and Customer Relations Specialist, focusing on effective communication, customer complaint resolution, and providing exceptional service. Prior to joining Choice Hotels, Laura worked at Bed Bath & Beyond as an Inventory Control Specialist and Front End Supervisor, where responsibilities included managing inventory accuracy and customer flow. Laura holds a Bachelor of Science in Business Management from Western Governors University, earned between 2018 and 2022.