Mark H

Mark H has over 17 years of experience in vendor management and customer service, currently serving as the Director of Vendor Management at Choice Hotels International since February 2014. In this role, Mark H has strategically scaled the global outsource vendor landscape, enhancing performance for customer service and technical support programs that contribute to over $300 million in annual revenue. Previous positions include Manager of Sales and Vendor Performance at Choice Hotels International, where oversight of contact center vendor management took place, and Vendor Manager/Business Analyst at AAA Club Partners, where efforts in vendor partnerships and cost savings were realized. Mark H began a career in operations management at eTelecare Global Solutions, overseeing over 200 tech support representatives. Mark H holds a Bachelor of Applied Science degree in Business Administration and Management from Grand Canyon University.