Eastand Royal

Eastand Royal has a variety of work experience in customer service and contact center management. They have held roles such as Vice President of Customer Experience at Christian Care Ministry, where they have been responsible for overseeing customer service and contact centers. Prior to that, they worked as a Customer Service Director at 24-7 Intouch and a Call Center Manager at Voya Financial. They also have experience in process improvement as a Continuous Improvement Consultant at Countrywide Mortgage Services and in call center operations management at Zurich North America. Throughout their career, they have consistently focused on exceeding KPI goals, improving efficiency, and managing multiple projects.

Eastand Royal obtained a Bachelor's degree in Information Technology / Business Management from the University of Phoenix, studying from 2003 to 2007. Additionally, they have obtained certifications in "Sales Management. Simplified. (Blinkist Summary)" from LinkedIn in October 2020, as well as certifications in Series 26 and Series 6 from Voya Financial, although the months and years of obtaining these certifications were not specified.