Heather Thomas

Heather Thomas serves as the Operations Director at The Christian Conference Trust since November 2013, leading three conference centers and developing innovative performance strategies to achieve exceptional outcomes. Responsibilities include formulating business strategies alongside the Senior Leadership Team and ensuring high standards of service for diverse groups hosting events throughout the year. Previous experience includes roles as Regional Operations Manager at The Christian Conference Trust, Cluster Manager at Kew Green Hotels, and General Manager at Britannia Hotels, with a strong focus on guest satisfaction and operational leadership. Education includes CIPD qualifications and a diploma in Human Resources Management from the International Hotel Management Training Academy.