Laura Pinzón Osorio

Laura Pinzón Osorio is an experienced professional in e-commerce operations and project management, currently serving as the E-Commerce Operations Project Manager for Europe at Parfums Christian Dior since July 2022, where key contributions include developing optimized customer journeys and training staff on eCommerce processes. Previously, Laura worked in various roles including VIP Customer Experience at Maison Francis Kurkdjian and Product Marketing Assistant at Jo Malone London, focusing on improving customer service and optimizing product offerings. With a solid foundation in digital strategies and social media management, experience includes positions at Grupo Semana and Cabify, where significant growth in engagement and follower numbers was achieved. Laura holds advanced degrees in Luxury Management & Marketing from emlyon business school and Parsons School of Design, alongside a Bachelor's degree in Communication and Journalism from Universidad de La Sabana.