Sukanya Jangam

Sukanya Jangam is an accomplished Information Technology Operations Lead at ChristianaCare, with extensive experience in IT service delivery and management. Over a career spanning more than two decades, Sukanya has held leadership roles at Genpact, Unisys India, HSBC, and Sutherland Global Services, where responsibilities included driving operational excellence, managing service desk performance, and implementing ITIL frameworks. A strong advocate for continual service improvement, Sukanya has been instrumental in client relationship management, compliance with service level agreements, and staffing solutions while maintaining a commitment to customer satisfaction. Sukanya holds a Bachelor's degree in Computer Science from Osmania University.