Janet Cumberledge

Janet Cumberledge has over two decades of experience in customer service management within the industrial heating and energy sectors. Currently serving as the Director of Customer Service at Chromalox since January 2002, Janet supervises a team of 20-30 employees, overseeing customer service operations across North America while supporting inside sales for various global regions. Prior to this role, Janet worked as a Customer Service Manager, focusing on international and government business operations. Earlier experience includes a position as Manager of Customer Care & Billing Operations at Equitable Gas, where Janet successfully managed a team of 60 in a call center environment, significantly improving service metrics from a 25% lost call rate to just 3%.