Lucas Barreto

Lucas Barreto is an experienced professional specializing in client experience and project management. Currently serving as an Analyste expérience client at Chronopost since August 2019, Lucas oversees post-delivery surveys, analyzes results, and proposes actionable improvements based on client feedback. Responsibilities also include managing the identification and resolution of client irritants to enhance service quality, participating in continuous improvement initiatives, and leading a customer experience program engaging 3000 participants. Previously, Lucas held the role of Chargé de projets Chatbot et Voix du Client, ensuring the quality of chatbot content and driving customer satisfaction metrics. Earlier experience includes a position as Assistant Country Manager at Alltricks.com, where skills in loyalty program development and customer analysis were honed. Lucas's academic background includes a Master's degree in Management from Grenoble Ecole de Management and a Technological University Diploma in Sales Techniques from IUT de Rambouillet.