Andrew Jones

Andrew Jones is an experienced insurance professional with a focus on claims operations and transformation within the Europe, Middle East, and Africa regions. Currently serving as the Director of Claims Operations at Chubb, Andrew leads initiatives across UKISA Claims and has a strong background from Zurich Insurance, where roles spanned from Head of Express & Retail Claims to Strategic Execution Manager, overseeing large teams and managing significant change programs. With extensive project management expertise demonstrated through successful implementations in South Africa and Switzerland, Andrew has cultivated a deep understanding of operational strategy and process optimization. Educational qualifications include an EMCC Foundation Certificate in Transformational Coaching, PMP certification, and an ACII designation, complemented by a BA Hons in Business Administration.