Nicola McCabe

Nicola McCabe is currently the Director of Operational Business Services EMEA at Chubb, with over 20 years of experience in complaint resolution, root cause analysis, and quality assurance. They have a strong passion for delivering exceptional customer service and expertly manage complaints to ensure positive outcomes for both customers and the business. Their previous roles include positions such as Head of Customer Relations at Ageas in the UK and various directorial roles at Chubb, where they established themselves as an industry expert with a proven track record in stakeholder engagement and continuous improvement. Currently, they are furthering their education at Larkhall Academy.