CH

Catherine C. Huang

Associate Director, Client Experience - Singapore, Malaysia, Indonesia, Japan at Cialfo

Catherine C. Huang's work experience includes roles at multiple companies. Catherine C. is currently an Associate Director at Cialfo, where they are responsible for the client experience in Singapore, Malaysia, Indonesia, Japan. Prior to this, they worked as an Associate Director at the Client Solution Center (Support) at Cialfo. Catherine C. also served as a Senior Customer Success Manager and a Customer Success Manager at the same company, where they handled key accounts, onboarded and trained clients, and collaborated with the product and engineering teams.

Before joining Cialfo, Catherine worked at IBM as an Executive Mobility Consultant and SME, where they handled executive-level assignees, built mobility processes and policies, and trained other consultants. Catherine C. also worked as a Senior Mobility Consultant and Mobility Consultant at IBM.

Additionally, Catherine had a temporary international assignment as an Executive Mobility Consultant at ING. Catherine C. started their career as a Special Education Teacher at Stepping Stone Learning and Therapy Center.

Catherine C. Huang completed their Bachelor of Arts (B.A.) degree in Psychology at Ateneo de Manila University from 2010 to 2014. Prior to that, they attended Saint Pedro Poveda College from 1996 to 2010, although no specific degree or field of study was mentioned for this period. In terms of additional certifications, Catherine obtained the following: "Designing and implementing a conversational framework for support teams" from Intercom in February 2022, "How to Stop Wasting Time in Meetings" from LinkedIn in November 2021, "Working with Upset Customers" from LinkedIn in November 2021, and "IBM Agile Explorer" from IBM in September 2018.

Links

Previous companies

ING logo
IBM logo

Timeline

  • Associate Director, Client Experience - Singapore, Malaysia, Indonesia, Japan

    September, 2022 - present

  • Associate Director - Client Solution Center (support), Client Experience

    February, 2021

  • Senior Customer Success Manager

    January, 2020

  • Customer Success Manager

    April, 2019

View in org chart