Terrence Gordon

Terrence Gordon is an experienced professional in operational service management, currently serving as Service Director at CIBC Mellon since June 2021. Previously, Terrence held various roles at RBC Investor & Treasury Services from November 2007 to May 2021, including Associate Director positions focused on Client Experience and Service Assurance, and operational leadership roles in Custody Client Reporting. Responsibilities included enhancing client satisfaction, leading strategic engagement efforts at the executive level, and driving operational excellence through team management and change implementation. Terrence's career began in tax-related services with H&R Block Canada, and educational qualifications include a Bachelor of Commerce in Finance from Toronto Metropolitan University and a Business Diploma in Finance from Sheridan College.