Ravi Toor is a seasoned leader with over 20 years in the banking industry, currently serving as the Director of Frontline Tech Strategy for ECRM at CIBC. With a focus on customer relationship management and technology-enabled business transformation, Ravi develops and executes strategies for CIBC's enterprise-wide CRM platform. Previously, they held the role of Director of Business Analysis, managing strategic initiatives related to transaction banking and sales planning. Ravi earned a BBA in Finance and an MBA in International Business from York University - Schulich School of Business.
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