Jéssica Lopes

Jéssica Lopes is an experienced professional in customer experience and commercial relationships, currently serving as an Analista de Experiência do Cliente at Cidadania Já since January 2025. Prior to this role, Jéssica held positions at NG.CASH as a Customer Experience specialist, and at inDrive as a Driver Acquisition Recruiter, contributing to the successful launch of the app in medium and small cities in Brazil. Jéssica also worked at Stone as an Analista de Relacionamento Comercial, where responsibilities included managing relationships with commercial agents and regional support. Earlier experience includes a role as an Analista de Relacionamento com Cliente at Grupo Nomura, as well as a position as a Vendedor. Jéssica holds a degree in Business from Estácio and has completed several professional courses in service marketing and international relations at FGV, alongside training in professional, emotional, and technological skills at Pontifícia Universidade Católica do Rio Grande do Sul.