Laudiceia Eloy

Laudiceia Eloy has a diverse work experience spanning various roles and responsibilities. Starting in 2009, they worked as a Funcionária de Backoffice at DEDIC-GPTI, where they handled operational tasks and resolved 2nd level demands through channels such as SAC, Ouvidoria, Web-chat, and BackOffice. In 2014, they joined AlmavivA do Brasil as a Consultor de relacionamento, focusing on customer success. Laudiceia used CRM tools like Dynamics and Salesforce, managed customer relationships, addressed customer needs, and analyzed customer journeys. Laudiceia'srole also involved handling critical channels such as SAC, Ouvidoria, Redes Sociais, Reclame Aqui (Hugme), and Consumidor. In 2023, Laudiceia joined Cidadania4u as an Analista de Customer Success. Laudiceia'sexpertise in European citizenship processes and maintenance flows allowed their to address customer inquiries, include documents, clarify next steps, and provide guidance using Zendesk. Throughout their career, Laudiceia displayed strong customer service skills, proficiency in CRM tools, and an ability to handle critical channels effectively.

Laudiceia Eloy completed a Tecnólogo degree in Digital Marketing at Universidade Cruzeiro do Sul from 2021 to 2023. Laudiceia also obtained several additional certifications during their educational journey. In December 2022, they acquired certifications in "Introdução à Lei Brasileira de Proteção de Dados Pessoais" and "Proteção de Dados Pessoais no Setor Público" from Enap - Escola Nacional de Administração Pública. In September 2022, they received a certification in "Fundamentos do marketing digital" from Google. Furthermore, in August 2022, they completed a certification in "Profissional Adaptável: Inteligência emocional, finanças pessoais e liderança" from PUCRS - Pontifícia Universidade Católica do Rio Grande do Sul. Lastly, in March 2023, they obtained the certification for "Gestão Avançada de Marketing" from Universidade Cruzeiro do Sul.