René Boursiquot

Customer Success Manager at CIELO Enterprise Solutions

René Boursiquot has held a variety of roles in the technology industry since 2009. From 2009 to 2010, they were a Passenger Control Systems Administrator at AMR Corporation - American Airlines/American Eagle. In this role, they facilitated passenger manifest and capacity, flight weight & balance distribution, and communications between Ground Control personnel, Air Traffic Control and FAA. René also managed the proprietary SABRE Global Distribution System and held US CBP and DHS Security Clearances. From 2010 to 2013, René was a Family Room Specialist at Apple. In this role, they were part of the Operations/IS&T and Visual Teams tasked with maintenance, imaging, profile management, and installation of internal company subsystems. René also provided Genius Bar - Mac & Mobile Technical Support, Repairs, and Data Transfers. From 2013 to 2019, René was a Global Service Central Manager and Senior Analyst at Citrix. As Senior Analyst, they led cross-functional teams comprised of Developers, QA and Operations dedicated to maintaining internal product lines. René also analyzed existing operations and made recommendations for continual improvement. Since 2019, René has been a Customer Success Manager at CIELO Enterprise Solutions.

René Boursiquot is currently studying International Relations and Affairs at Florida International University.

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Timeline

  • Customer Success Manager

    December, 2019 - present