Vitor Madureira

Vitor Madureira is a seasoned professional with extensive experience in operational efficiency and process automation, currently serving as Superintendente Executivo de Atendimento at Cielo since August 2016. Responsibilities include direct reporting to the Vice-President of Operations and Customer Service, automating processes to enhance operational efficiency, providing analytical intelligence to support KPI/OPI monitoring, and overseeing operational planning for customer service and backoffice since July 2020. Former roles at Cielo include leadership positions in backoffice improvement and data automation. Previous experiences include project coordination at Vouguembal Embalagem and client management at Credifin and Credibanco. Vitor holds an MBA in Project Management and a Master's degree in Management for Competitiveness from FGV, along with certifications in Lean Six Sigma and integrated management systems.