Steve Connett

Steve Connett is a seasoned professional with extensive experience in customer technical advocacy and operations, currently serving as Senior Manager EMEA at Ciena since January 2007. In this high-energy role, Steve leads a customer-focused advocacy team dedicated to delivering an exceptional customer experience across Europe, the Middle East, and Africa. Prior to this, Steve held various positions at Ciena, including Customer Technical Advocate and Consultant in Customer Operations, managing complex accounts and driving customer success initiatives globally. With a background at BT Global Services and Nortel Networks, Steve has developed a strong expertise in engineering and project management. Educational qualifications include a BTEC in Engineering, a Green Belt Six Sigma certification, and multiple certifications in Customer Success Management from Pulse Academy by Gainsight.