Susan Yuen is a Senior Manager and Quality Account Manager at Ciena, where they focus on ensuring hardware performance and providing support for quality issues. Previously, they served as a Quality Account Manager and Senior Analyst for Ciena, excelling in technical documentation and customer support. Prior to joining Ciena, Susan worked at Nortel Networks as a Multiservice Switch/Optical Product Support Engineer, where they provided customer troubleshooting assistance. Susan earned a Bachelor's degree in Electrical, Electronics and Communications Engineering from Carleton University in 2004.
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