Ben Y.

Ben Y. has extensive experience in strategic operations and leadership roles within the insurance industry, currently serving as Delivery Lead for Enterprise Portfolios and Operations at Cigna since October 2009. Key responsibilities include developing strategies for portfolio planning, capacity planning, and change management to support US Commercial growth and Enterprise initiatives. Previously, Ben held various positions at Cigna, such as Head of Customer Loyalty and Retentions, Director of Service Operations and Strategy Execution, and Program Director for M&A and Business Integration, achieving significant milestones in customer experience strategy and successful acquisitions. Additionally, Ben is a Board Member at the Barney School of Business, contributing to preparing students for leadership roles. Ben’s earlier experience includes a senior management role at The Hartford in Japan, focused on enhancing business competitiveness and profitability. Academically, Ben holds an M.A. from New York University and a double bachelor's degree in Multimedia Web Design and Development, Marketing, and Management Information Systems from the University of Hartford.