Duane Elders

Duane Elders, MAOL, has extensive experience in resource planning, workforce management, and customer service within the healthcare industry. Currently serving as Resource Planning Manager at Cigna since November 2013, Duane has held various positions including Resource Planning Senior Supervisor and Senior Analyst, where responsibilities included liaising between business lines, managing reports, and improving operational practices. Previously, roles included Resource Planning Senior Associate, Claims Processor Senior Associate, and Senior Customer Service Advocate, with a focus on coaching, claims management, and customer support. Duane's earlier experience includes a position as Sales Rep at ComServe Systems LLC, contributing to sales in pharmaceuticals and medical supplies. Educational qualifications include a BA in Communication Arts from Marywood University and a Master of Arts in Organizational Leadership from Ashford University.