Eric Husband

Eric Husband has extensive work experience in technical support and management roles. Eric is currently the Director of Technical Support at Cinchy, starting in November 2022. Prior to that, they worked as the Senior Manager of Technical Support at Snyk from April 2019 to November 2022.

In 2018, Eric served as the Senior Manager of Customer & Lifecycle Services at Curtiss-Wright from May 2018 to January 2019. Before that, they held the position of Manager of Professional Services at ProntoForms from February 2017 to April 2018, where they led various teams and was responsible for managing pre-sales efforts, post-sales revenue, and customer satisfaction.

From August 2011 to February 2017, Eric was the Technical Support Manager at SolarWinds MSP. Eric led a skilled team of technical support representatives and implemented training methods to promote problem-solving and teamwork. Prior to that, they worked as an L3 Technical Support Analyst at N-able Technologies from May 2008 to August 2011, where they provided strategic advice to partners and monitored trends in case creation.

Eric also has experience at Dell Canada, where they served as the Policy and Procedure Lead from January 2008 to July 2008 and as an L2 Resolution Specialist/Supervisor from January 2006 to July 2008.

Eric Husband has a Bachelor's degree in Business/Commerce, General from the University of Ottawa. Eric obtained this degree but the start and end years are not provided. Additionally, they have a Diploma in Law Clerk/Paralegal from Algonquin College of Applied Arts and Technology, which they completed between 2003 and 2005. In terms of additional certifications, Eric earned a Project Management Professional (PMP) certification from the Project Management Institute in June 2018. Eric also obtained an A+ certification from CompTIA in May 2007.