Dominique Rashad

Dominique Rashad is an accomplished senior director with extensive experience in customer experience and technical support. Currently serving as the Senior Director of Technical Support at Fibernow since April 2023, Dominique previously held the position of Director of Customer Experience at PuppySpot from February 2020 to April 2023. Prior experience includes serving as Vice President of Contact Center at OneUnited Bank, where Dominique collaborated with cross-functional teams to enhance customer experiences. At Visa, Dominique held various director roles, including managing global online help desk operations and leading call center project implementations, contributing significantly to customer service and technical support initiatives. Dominique began a career in technology support as a Helpdesk Technician at T. Rowe Price. Dominique holds a Bachelor's degree in Elementary Education and Teaching from Morgan State University.