Natália Machado

Natália Machado has a diverse work experience starting from their time as an Intern at John Deere in manufacturing engineering. Natália then joined SAP Labs Latin America, where they held various roles including EWM Support Engineer, Time Management Trainer, and Senior Design Thinking Coach. Natália also took on leadership positions such as Business Women's Network Empowerment Pillar Lead and LAC Diversity & Inclusion Learning Partner, where they built a strategy to deliver the Impostor Syndrome Workshop and developed a Train the Trainer concept. Currently, they are working at Circle as a Customer Experience Specialist, and they will transition to the role of Senior Support Specialist in 2023.

Natália Machado's education history begins with their earning a Bachelor of Engineering (B.E.) degree in Industrial Engineering from Universidade do Vale do Rio dos Sinos, which they completed from 2013 to 2019. Prior to that, from 2009 to 2013, they attended Fundação Escola Técnica Liberato Salzano Vieira da Cunha, where they obtained a degree in Electrical Technician, specializing in Técnico em Eletrotécnica.

In terms of post-graduate education, Natália is currently pursuing a Pós-graduação Lato Sensu - Especialização (specialization) in Transpersonal Psychology from Izen. Their expected completion for this program is between 2021 and 2023.

In addition to their formal education, Natália has obtained various certifications throughout their career. These include "Ask Questions to Make Data-Driven Decisions" and "Foundations: Data, Data, Everywhere" from Google in June and July 2023, respectively. Natália has also received LinkedIn certifications such as "Aligning Customer Experience with Company Culture," "Creating a Positive Customer Experience," "Customer Experience Leadership," "Adding Value through Diversity," "Developing a Diversity, Inclusion, and Belonging Program," "Diversity and Inclusion in a Global Enterprise," and "Unconscious Bias," all of which were acquired in 2022. Natália also holds certifications in "Fundamentos e Metodologia da Educação Corporativa" from Escola Nacional de Administração Pública ENAP in September 2021, "Comunicação Assertiva" from Escola Conquer in July 2021, and "Bye Bye BlaBlaBla - Communication for Presenters" from Cosmonauta in September 2020. Other certifications include "Minicourse UX Design Google Grow" from Google in September 2020, "CLIP - Economia Colaborativa" from Perestroika in March 2020, "How to make Yourself and the Customer happy" from SAP in January 2020, "Design a Chatbot Conversation (Beginners) Workshop" from SAP in November 2019, "Diversity, Inclusion, and Belonging" from LinkedIn in November 2019, "Advanced Collection of Customer Feedback and Working with Early Prototypes" from SAP in October 2019, and "Field Research - Analyzing qualitative data" from SAP in September 2019. Natália's earliest certification is "Intro to the Design of Everyday things," which they obtained from Udacity in May 2019.