Cirrus Response
Dan Lloyd's work experience begins in 2005 at Glen Dimplex, where they served as a Quality Control Manager. In this role, they conducted quality checks on cookers and white goods, provided reports and analysis to senior management, completed risk assessments, and implemented process improvements.
After leaving Glen Dimplex in 2007, Dan Lloyd joined RWE npower as a Team Manager. Dan later became the Head of Complaints for the Boiler Care division, where they established and led the complaints department, ensured complaints were handled professionally and efficiently, and provided reports and data to senior management. Dan also served as the Offshore Support Manager before leaving the company in 2014.
In 2014, Dan Lloyd joined Extra Energy Supply Limited as a Customer Care Operations Manager. Dan held this role until 2015 when they transitioned to Economy Energy as the Head of Offshore Operations.
Most recently, Dan Lloyd joined Cirrus Response in 2017 as the Solutions Delivery Manager. Dan held this position until 2020 when they became the Channel Partner Manager for the North region.
Overall, Dan Lloyd has demonstrated a strong background in operations management, customer care, team leadership, and quality control throughout their career.
From 1994 to 1999, Dan Lloyd attended St Peters CofE High School. No specific degree or field of study was mentioned.
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Cirrus Response
Cirrus was founded in 2011 and is an award-winning provider of multi-channel cloud Contact Center Solutions (CCaaS) and IPT telephony, with over 10 years’ experience of using the best technology to deliver business outcomes and effortless customer experiences. Modern technology and a team that has many years of experience working in and around theContact Center and IPT environment, provides a recipe for business transformational success.Cirrus solutions combines best in class voice, SMS, webchat, email and social media. With a true cloud infrastructure, Cirrus operates on a true real-time basis with unlimited scalability and the highest level of resilience and security. Cirrus solutions activate the workforce, empowers businesses and call centers and informs business leaders to drive exceptional business results and customer experiences.Cirrus has a broad range of experience across both the public and the private sector. Clients include Virgin Trains, NHS, FCA, CAA, LAA, Cafcass, InsureTheBox, Buckingham Palace and Economy Energy. Our deployments typically range from 5 – 1,000 users and customers benefit from the ability to unify resource across separate geographic locations (including homeworkers), leverage multichannel capability and move to a single view of the customer to name a few benefits.