Cirrus was founded in 2011 and is an award-winning provider of multi-channel cloud Contact Center Solutions (CCaaS) and IPT telephony, with over 10 years’ experience of using the best technology to deliver business outcomes and effortless customer experiences. Modern technology and a team that has many years of experience working in and around theContact Center and IPT environment, provides a recipe for business transformational success.Cirrus solutions combines best in class voice, SMS, webchat, email and social media. With a true cloud infrastructure, Cirrus operates on a true real-time basis with unlimited scalability and the highest level of resilience and security. Cirrus solutions activate the workforce, empowers businesses and call centers and informs business leaders to drive exceptional business results and customer experiences.Cirrus has a broad range of experience across both the public and the private sector. Clients include Virgin Trains, NHS, FCA, CAA, LAA, Cafcass, InsureTheBox, Buckingham Palace and Economy Energy. Our deployments typically range from 5 – 1,000 users and customers benefit from the ability to unify resource across separate geographic locations (including homeworkers), leverage multichannel capability and move to a single view of the customer to name a few benefits.

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Cirrus Response

Jason Roos

Elikplim Emmanuella K.

Sandra Haworth

Eleanor Morden

Steve Miller

Paul Barclay

Jon Dawson

The Management Team at Cirrus Response oversees strategic planning, operations, and financial management to ensure the seamless delivery of multi-channel cloud Contact Center Solutions. This team is responsible for coordinating project implementation, service delivery, and customer support while managing billing, revenue operations, and client relations. Their collective goal is to drive business growth, enhance customer satisfaction, and maintain operational efficiency across all departments.

Management Team

The Heads and Directors team at Cirrus Response comprises key leadership roles that oversee various strategic and operational functions within the company. The Head Of Bid & Content focuses on developing compelling proposals and content for business opportunities. The Head Of Professional Services ensures the successful deployment and support of Cirrus solutions. The Head Of Information Technology manages the company's IT infrastructure and innovation efforts. The Head Of Audit, Risk And Compliance oversees regulatory adherence and risk management. The Head Of HR manages recruitment, employee relations, and organizational development. Lastly, the Operations Director coordinates all operational aspects to drive efficiency, scalability, and exceptional service delivery.

Heads and Directors

The Leadership Team at Cirrus Response sets the strategic direction and vision for the company, ensuring the alignment of all business operations with the company’s mission to deliver exceptional customer experiences through advanced Contact Center Solutions (CCaaS) and IPT telephony. This team is responsible for driving business growth, overseeing operational excellence, and fostering innovation and resilience. They also play a crucial role in stakeholder management, supporting client relationships, and steering the company's expansion and success across various sectors.

Leadership Team

The Sales and Commercial Team at Cirrus Response is responsible for driving business growth by developing and managing relationships with clients and channel partners. They identify and seize new sales opportunities, craft tailored solutions that leverage Cirrus's multi-channel cloud Contact Center Solutions, and ensure commercial strategies align with customer needs. This team plays a pivotal role in expanding Cirrus's market presence and fostering long-term partnerships to deliver exceptional customer experiences.

Sales and Commercial Team

The Customer Success team at Cirrus Response ensures that clients maximize the value of their multi-channel cloud Contact Center Solutions and IPT telephony. This team proactively supports and guides customers through implementation, adoption, and optimization phases, helping them leverage Cirrus technologies to achieve exceptional business outcomes and effortless customer experiences. By maintaining close relationships with clients, the team addresses any challenges, provides insights, and empowers clients to fully utilize their solutions for transformative success.

Customer Success

The Marketing Team at Cirrus Response is responsible for developing and executing comprehensive marketing strategies to promote the company's multi-channel cloud Contact Center Solutions and IPT telephony services. This team works to build brand awareness, generate leads, and support sales efforts through a variety of channels including digital marketing, content creation, social media, events, and public relations. They also analyze market trends and customer insights to inform and refine marketing tactics, ensuring alignment with business objectives and exceptional customer experiences.

Cirrus Response

Org chart

Teams

Management Team

Heads and Directors

Leadership Team

Sales and Commercial Team

Customer Success

Marketing Team

Offices

Cirrus Response

Org chart

Teams

Management Team

Heads and Directors

Leadership Team

Sales and Commercial Team

Customer Success

Marketing Team

Offices

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