Cirrus Response
Emma Hall has a diverse work experience spanning over the past 15 years. Emma started their career at BT as a Job Control employee from November 2006 to June 2008. Following this, Emma joined Class Telecommunications as a Customer Operations Executive, where they worked closely with various organizations, providing them with telecoms solutions. Emma was responsible for provisioning landline, mobile, broadband, and peripheral services from April 2008 to November 2010 at Class Telecommunications. Emma then moved on to Cirrus Response, where they held several managerial roles. Emma started as a Service Delivery Manager from November 2010 to October 2015, followed by a role as Cirrus Service Desk Manager from November 2015 to August 2017. Emma then became the Quality Assurance Manager at Cirrus Response from September 2017 to June 2019. Emma'smost recent position at Cirrus Response is as Revenue Operations Manager, starting in June 2019.
From 2002 to 2004, Emma Hall attended The Weald Sixth Form College. However, no specific degree or field of study information was provided.
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Cirrus Response
Cirrus was founded in 2011 and is an award-winning provider of multi-channel cloud Contact Center Solutions (CCaaS) and IPT telephony, with over 10 years’ experience of using the best technology to deliver business outcomes and effortless customer experiences. Modern technology and a team that has many years of experience working in and around theContact Center and IPT environment, provides a recipe for business transformational success.Cirrus solutions combines best in class voice, SMS, webchat, email and social media. With a true cloud infrastructure, Cirrus operates on a true real-time basis with unlimited scalability and the highest level of resilience and security. Cirrus solutions activate the workforce, empowers businesses and call centers and informs business leaders to drive exceptional business results and customer experiences.Cirrus has a broad range of experience across both the public and the private sector. Clients include Virgin Trains, NHS, FCA, CAA, LAA, Cafcass, InsureTheBox, Buckingham Palace and Economy Energy. Our deployments typically range from 5 – 1,000 users and customers benefit from the ability to unify resource across separate geographic locations (including homeworkers), leverage multichannel capability and move to a single view of the customer to name a few benefits.