Cirrus Response
Jason Roos is an accomplished executive with extensive experience in the contact centre industry. Currently serving as the Chief Executive Officer at CIRRUS since September 2011, Jason leads efforts to deliver transformative business outcomes through a sophisticated Contact Centre as a Service (CCaaS) and Cloud platform. Prior to this role, Jason was the Head of Operations at Direct Response Limited from August 2004 to August 2011, where a strong focus on service quality helped clients enhance customer communication. Earlier career endeavors included entrepreneurship in South Africa, where Jason successfully managed various businesses in sectors such as restaurants, construction, medical device manufacturing, and luxury goods retail from January 1997 to January 2004.
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Cirrus Response
Cirrus was founded in 2011 and is an award-winning provider of multi-channel cloud Contact Center Solutions (CCaaS) and IPT telephony, with over 10 years’ experience of using the best technology to deliver business outcomes and effortless customer experiences. Modern technology and a team that has many years of experience working in and around theContact Center and IPT environment, provides a recipe for business transformational success.Cirrus solutions combines best in class voice, SMS, webchat, email and social media. With a true cloud infrastructure, Cirrus operates on a true real-time basis with unlimited scalability and the highest level of resilience and security. Cirrus solutions activate the workforce, empowers businesses and call centers and informs business leaders to drive exceptional business results and customer experiences.Cirrus has a broad range of experience across both the public and the private sector. Clients include Virgin Trains, NHS, FCA, CAA, LAA, Cafcass, InsureTheBox, Buckingham Palace and Economy Energy. Our deployments typically range from 5 – 1,000 users and customers benefit from the ability to unify resource across separate geographic locations (including homeworkers), leverage multichannel capability and move to a single view of the customer to name a few benefits.