Jon Dawson

Jon Dawson has over 20 years of work experience in the telecommunications industry, with a focus on contact center solutions. Jon is currently serving as the Chief Revenue Officer at Cirrus Response since March 2018. Prior to this, they held the role of Operations Director at the same company since October 2015.

Before joining Cirrus Response, Jon worked as the Head of Delivery at Magnetic North from June 2014 to October 2015. During their tenure, they successfully raised the delivery team's knowledge and profile globally, introduced UK delivery processes, and managed global cloud-based delivery.

From April 2012 to April 2014, Jon served as a Technical Consultant at Vocalcom, where they gained global recognition for their technical and strategic expertise. Jon achieved an expert level in VoIP protocol, learned new technologies such as JavaScript client-side scripting and advanced virtualization efficiencies.

Jon's career started in 2001 at Enghouse Interactive, where they worked as a Technical Consultant & Pre-Sales. Jon served in this role for over a decade and was the lead consultant on the Datapulse IP PBX based Contact Centre product and related portfolio. Jon introduced processes to involve services teams in product validation and testing, and supported migration plans for emerging products.

Overall, Jon Dawson has a diverse background in telecommunications, with a strong focus on contact center solutions and expertise in technical and strategic aspects of the industry.

Jon Dawson attended Kingswood School in Bath. No information is provided regarding the start or end year, degree, or field of study.