Michelle Watkins

Michelle Watkins has a diverse work experience spanning multiple industries. Michelle co-founded Cirrus Response in 2011, where they played a key role in delivering business benefits and transforming customer experiences through the company's Contact Centre as a Service (CCaaS) Cloud platform. Prior to that, they worked as a Strategy Manager at Cirrus Response from January 2015 to June 2021.

Michelle also worked as a Management Consultant at Deloitte UK from September 2013 to December 2014. Michelle provided strategic guidance and consulting services to clients during this role.

Furthermore, they had experience at Information Services Group (ISG) from September 2011 to January 2013. Initially, they worked as an Analyst, and then progressed to the role of Consultant. ISG is a leading technology insights and advisory services company that helps organizations achieve operational excellence through research, benchmarking, and consulting.

In addition, Michelle worked at Direct Response Ltd as a Performance Management professional from April 2010 to September 2011.

Overall, Michelle Watkins has demonstrated their expertise in business transformation, strategy management, consulting, and performance management through their work experience.

Michelle Watkins obtained a BA (1st class) degree in English Language and Linguistics from the University of Essex, where they studied from 2005 to 2008. Michelle later pursued an MA (Distinction) degree in Management and Professional Communication from the same university, completing it in 2009. In addition to their academic qualifications, Michelle received the EU General Data Protection Regulation Foundation certification in July 2017, and they also hold the ITIL Foundation v3 certification.