Cirrus Response
Michelle Watkins has a diverse work experience spanning multiple industries. Michelle co-founded Cirrus Response in 2011, where they played a key role in delivering business benefits and transforming customer experiences through the company's Contact Centre as a Service (CCaaS) Cloud platform. Prior to that, they worked as a Strategy Manager at Cirrus Response from January 2015 to June 2021.
Michelle also worked as a Management Consultant at Deloitte UK from September 2013 to December 2014. Michelle provided strategic guidance and consulting services to clients during this role.
Furthermore, they had experience at Information Services Group (ISG) from September 2011 to January 2013. Initially, they worked as an Analyst, and then progressed to the role of Consultant. ISG is a leading technology insights and advisory services company that helps organizations achieve operational excellence through research, benchmarking, and consulting.
In addition, Michelle worked at Direct Response Ltd as a Performance Management professional from April 2010 to September 2011.
Overall, Michelle Watkins has demonstrated their expertise in business transformation, strategy management, consulting, and performance management through their work experience.
Michelle Watkins obtained a BA (1st class) degree in English Language and Linguistics from the University of Essex, where they studied from 2005 to 2008. Michelle later pursued an MA (Distinction) degree in Management and Professional Communication from the same university, completing it in 2009. In addition to their academic qualifications, Michelle received the EU General Data Protection Regulation Foundation certification in July 2017, and they also hold the ITIL Foundation v3 certification.
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Cirrus Response
Cirrus was founded in 2011 and is an award-winning provider of multi-channel cloud Contact Center Solutions (CCaaS) and IPT telephony, with over 10 years’ experience of using the best technology to deliver business outcomes and effortless customer experiences. Modern technology and a team that has many years of experience working in and around theContact Center and IPT environment, provides a recipe for business transformational success.Cirrus solutions combines best in class voice, SMS, webchat, email and social media. With a true cloud infrastructure, Cirrus operates on a true real-time basis with unlimited scalability and the highest level of resilience and security. Cirrus solutions activate the workforce, empowers businesses and call centers and informs business leaders to drive exceptional business results and customer experiences.Cirrus has a broad range of experience across both the public and the private sector. Clients include Virgin Trains, NHS, FCA, CAA, LAA, Cafcass, InsureTheBox, Buckingham Palace and Economy Energy. Our deployments typically range from 5 – 1,000 users and customers benefit from the ability to unify resource across separate geographic locations (including homeworkers), leverage multichannel capability and move to a single view of the customer to name a few benefits.