Mike Batten

Senior Project Manager at Cirrus Response

Mike Batten has over 27 years of work experience in project management and technical roles in the telecommunications industry. Mike is currently working as a Senior Project Manager at Cirrus Response, where they are responsible for managing complex Omni channel solutions, planning resources, and monitoring overall spend on deployments. Mike also leads the handover of projects from the sales team to the delivery team and chairs project meetings. Prior to this, Mike worked as a Senior Project Manager at Britannic Technologies for over 11 years, managing the delivery of voice and data projects and assisting in the pre-sales process. Mike also ensured the documentation's quality across projects. Before that, Mike worked as a Senior Project Manager/Technical Director at Shipton Communications, where they oversaw all project implementations and dealt with project exceptions. Mike started their career as a Project Manager at Communio Networks Ltd, managing telephony implementations of varying sizes and environments. Prior to that, they worked as a Technical Specialist at DeTeWe Ltd, providing technical support to major account customers and field engineers. Mike began their career as a Field Service Engineer at DeTeWe Ltd (formerly Shipton Communications), where they conducted fault finding and installations on various systems and was part of the Out Of Hour's callout team.

Mike Batten attended the University of Bedfordshire from 1992 to 1994, where they pursued a degree in Electronic Engineering. Mike completed a Higher National Diploma (HND) during their time at the university.

Location

Bedford, United Kingdom

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Cirrus Response

Cirrus was founded in 2011 and is an award-winning provider of multi-channel cloud Contact Center Solutions (CCaaS) and IPT telephony, with over 10 years’ experience of using the best technology to deliver business outcomes and effortless customer experiences. Modern technology and a team that has many years of experience working in and around theContact Center and IPT environment, provides a recipe for business transformational success.Cirrus solutions combines best in class voice, SMS, webchat, email and social media. With a true cloud infrastructure, Cirrus operates on a true real-time basis with unlimited scalability and the highest level of resilience and security. Cirrus solutions activate the workforce, empowers businesses and call centers and informs business leaders to drive exceptional business results and customer experiences.Cirrus has a broad range of experience across both the public and the private sector. Clients include Virgin Trains, NHS, FCA, CAA, LAA, Cafcass, InsureTheBox, Buckingham Palace and Economy Energy. Our deployments typically range from 5 – 1,000 users and customers benefit from the ability to unify resource across separate geographic locations (including homeworkers), leverage multichannel capability and move to a single view of the customer to name a few benefits.


Employees

11-50

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