Cirrus Response
Wendy Griffiths has a strong background in professional services and implementations. Wendy is currently the Head of Professional Services at Cirrus Response since December 2022. Prior to this, Wendy held the role of Director of Enablement at Intrado from November 2018 to December 2022. Wendy also has experience as the Head of Implementations at West Unified Communications Services (formerly known as InterCall Asia Pacific) from October 2006 to December 2022. Additionally, Wendy worked as an Implementations Project Manager at INTERCALL from September 2004 to October 2006.
Wendy Griffiths holds a Modern Languages (BA Hons) degree from the University of Wolverhampton, specializing in German and French. Wendy obtained this degree, although the specific start and end years are not available.
In addition to their degree, Wendy has obtained several certifications throughout their career. Wendy completed the Managing Successful Programmes (Foundation) certification from ILX in October 2016. In September 2015, they achieved the 6 Sigma - Green Belt certification from GoLeanSixSigma.com. Wendy also holds the Webex Associate Ambassador - Adoption Advocate certification from Cisco, obtained in September 2021, and the Webex Power User Ambassador certification from Cisco, obtained in August 2021.
Furthermore, Wendy is associated with the APMP (Association of Project Managers), although the obtained month and year for this certification are not specified.
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Cirrus Response
Cirrus was founded in 2011 and is an award-winning provider of multi-channel cloud Contact Center Solutions (CCaaS) and IPT telephony, with over 10 years’ experience of using the best technology to deliver business outcomes and effortless customer experiences. Modern technology and a team that has many years of experience working in and around theContact Center and IPT environment, provides a recipe for business transformational success.Cirrus solutions combines best in class voice, SMS, webchat, email and social media. With a true cloud infrastructure, Cirrus operates on a true real-time basis with unlimited scalability and the highest level of resilience and security. Cirrus solutions activate the workforce, empowers businesses and call centers and informs business leaders to drive exceptional business results and customer experiences.Cirrus has a broad range of experience across both the public and the private sector. Clients include Virgin Trains, NHS, FCA, CAA, LAA, Cafcass, InsureTheBox, Buckingham Palace and Economy Energy. Our deployments typically range from 5 – 1,000 users and customers benefit from the ability to unify resource across separate geographic locations (including homeworkers), leverage multichannel capability and move to a single view of the customer to name a few benefits.